At GGR Communications we take support seriously. Our superior levels of support and customer service are our differentiators and two of the key reasons our customers stay with us.
We have dedicated engineers providing support services 365 days a year, 24 hours a day with a call back service within 30 minutes. Over 99% of all calls to our support team are answered directly by an engineer able to rectify your issue immediately.
Overseen by our Managing Director, GGR Communications engineers hold an array of industry standard networking certifications from CCNAs to CCIEs and are all trained in technologies outside of our industry. We also have certified Microsoft MCSEs and Unix specialists within our team and are often asked to assist with application, server or other non-network related faults due to our unique ability to troubleshoot and provide a solution or workaround.
We go beyond hardware maintenance, our normal support contracts cover: hardware maintenance, configuration support and proactive monitoring. We also allow configuration changes to be managed remotely under our support agreement as we tend to find most of the calls we receive result from something being changed in the network so a reconfiguration is required.
"I see GGR as an extension of the IT team at JCR; they are tightly integrated at all levels of support and understand our business strategy. GGR are able to add value in areas that other providers wouldn't be able to compete with and are all about the partnership whilst understanding our business and our industry."
David Dommet, IT Director, Jockey Club Racecourses
"GGR's helpdesk is really impressive with call guaranteed to go straight through to an engineer and problems dealth with efficiently. By using a responsive ticket process, the expert engineers are able to keep track at each stage, giving the IT team here at Worcester Community Housing the confidence it will be resolved professionally."
Richard Husband, Systems Administrator, Worcester Community Housing